Delivery Policy for www.wiyamu.lk

Last updated: 18th October 2023

1. Shipping Information

1.1. At www.wiyamu.lk, we are committed to providing you with a seamless shopping experience, including reliable and timely delivery services.

2. Delivery Timelines

2.1. We aim to process and deliver your orders with efficiency. Our standard delivery time is approximately 3-5 working days from the date of order confirmation.

2.2. Orders placed before 3:00 PM (local time) on a business day will be processed and dispatched on the same day.

2.3. Orders placed after 3:00 PM (local time) or on non-business days will be processed on the next business day.

2.4. While we strive to meet these delivery timelines, please note that unforeseen circumstances may occasionally cause delays. In such cases, we will make every effort to inform you in a timely manner.

3. Delivery Zones

3.1. We currently offer delivery services exclusively within Sri Lanka. We do not offer international shipping at this time.

4. Shipping Charges

4.1. Our shipping charges are weight-based and will vary depending on the weight and dimensions of the items in your order. The exact shipping charges for your order will be calculated at the checkout stage. Occasionally, we may offer promotions or discounts on shipping costs. Please refer to our website for current shipping rates.

5. Delivery Tracking

5.1. You will receive a tracking number along with the shipping confirmation email. This allows you to track the delivery status of your order on our website or with our designated shipping carrier.

6. Delivery Address

6.1. Please ensure that you provide a valid and accurate delivery address and a valid reachable phone number. We will not be responsible for any undelivered or delayed orders due to incorrect or incomplete address information and invalid/unreachable phone numbers.

7. Delivery Confirmation

7.1. Upon successful delivery of your order, you will receive a confirmation email. Please check your order upon receipt and inform us promptly of any discrepancies or damage.

8. Contact Information

8.1. If you have any questions or concerns regarding your delivery or need assistance with your order, please contact our customer support team at:

Email: hello@wiyamu.lk
Phone/Whatsapp: +94 76 399 1 599